Tuesday, May 17, 2005

Rant

Now, I know I regularly speak of things theological and whatnot, but today I have to use some space for a ranting about customer service at electronics stores.

I mean no offense to any of you who may work at Best Buy, Circuit City, etc., but I have to complain about something.

Recently, I have been shopping for a laptop, and I am on a budget, so I get the new Best Buy circular and see a good deal on a particular model which fits the specifications I need at a good price. So, Jen & I go to Best Buy and begin looking at this model; the salesman comes to help, and instead of trying to SELL me the product I am expressing interest in, he tries to talk me out of what I want and then proceeds to attempt to sell me something that is out of my budget and beyond what I need. How is that good salesmanship? I have a minor in marketing, have taken sales classes, and sold advertising for a few years and I know that's not how to sell a product. Nearly every time I have gone to Best Buy, they never want to sell me what is in their ad, but rather, sell me something that I have said I don't want.

I just don't get it.
And because of that, I do most of my shopping online where I can get what I want without having someone try and talk me out of it.

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